Ornelyra® Purchase Terms

Thank you for shopping with Ornelyra®. By placing an order on our website, you agree to the following Purchase Terms. Please read them carefully before completing your purchase.

1. Order Confirmation

After placing an order, you will receive an order confirmation email with your purchase details. Please make sure your email address, shipping address, and product information are correct before submitting your order.

Once an order is confirmed, we will begin processing it as soon as possible.

2. Product Information

Ornelyra® strives to provide accurate product descriptions, images, ingredients, usage instructions, and skincare information. However, slight differences in packaging, color, texture, or product appearance may occur due to product updates, lighting, photography, or screen display settings.

Our skincare products are designed for general cosmetic and skincare use. Results may vary depending on individual skin type, skin condition, environment, and usage habits.

3. Pricing & Payment

All prices listed on our website are shown in the applicable currency at checkout. We reserve the right to update prices, promotions, discounts, and product availability at any time without prior notice.

Payment must be completed at the time of purchase. Orders will not be processed until payment has been successfully confirmed.

4. Order Processing

Orders are usually processed within the stated processing time shown on our website. Processing times may vary during holidays, promotional periods, or high-demand seasons.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

5. Shipping

Ornelyra® ships orders to eligible locations listed on our website. Delivery times may vary depending on your location, shipping method, customs clearance, carrier conditions, weather, and regional logistics delays.

Please ensure that your shipping address is complete and accurate. Ornelyra® is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

6. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you.

However, once an order has been processed or shipped, we may not be able to modify or cancel it.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. For hygiene and safety reasons, opened, used, or damaged skincare products may not be eligible for return unless they arrive defective, damaged, or incorrect.

Please contact our customer service team before returning any item.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within a reasonable time after delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue and provide assistance.

9. Skin Sensitivity Notice

Before using any skincare product, we recommend performing a patch test. If irritation, redness, itching, or discomfort occurs, discontinue use immediately.

Ornelyra® products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional if you have sensitive skin, allergies, existing skin concerns, or are unsure whether a product is suitable for you.

10. Customer Responsibility

By purchasing from Ornelyra®, you agree to use our products according to the instructions provided. Customers are responsible for reviewing product details, ingredients, usage instructions, and suitability before purchase.

11. Contact Us

If you have any questions about your order or these Purchase Terms, please contact us:

Email: service@ornelyra.com

Thank you for choosing Ornelyra®. We are committed to providing gentle, thoughtful, and reliable skincare products designed to support hydration, comfort, and everyday radiance.