At Ornelyra®, we believe that thoughtful skincare deserves thoughtful delivery.
Quality is reflected not only in how a product is formulated and packaged, but also in how it reaches your door safely and efficiently.
This Shipping Policy explains how Ornelyra® processes, ships, and delivers your skincare essentials with care to customers worldwide.
Our Fulfillment Philosophy
Reliable Delivery for Everyday Skincare
Ornelyra® is a modern, direct-to-consumer skincare brand.
To maintain flexibility, keep pricing fair, and deliver quality skincare products at accessible prices, we operate through a direct fulfillment model supported by trusted global manufacturing and logistics partners.
By shipping directly from our fulfillment network, we are able to:
Ensure Product Quality
Every Ornelyra® skincare product is carefully inspected before shipment to help ensure it meets our standards for packaging quality, product condition, and everyday skincare use.
Keep Pricing Fair & Transparent
A streamlined supply chain allows us to reduce unnecessary retail markups and offer our skincare essentials at fair prices.
Reduce Waste & Overhandling
Optimized logistics help reduce unnecessary storage transfers, minimize excess packaging, and lower the risk of handling damage during transit.
We appreciate your patience as we deliver skincare products designed to support hydration, comfort, and healthy-looking radiance in every season.
1. Order Processing Time & Shipping Fee
Each Ornelyra® order is carefully prepared to ensure accuracy and protection during transit.
Order Processing Time
Standard processing: 2–4 business days
High-demand periods, including holidays or promotional events: up to 5 business days
Shipping Fee
Flat $2.99 shipping fee on all orders
No hidden handling or packaging charges
2. Estimated Delivery Times
Ornelyra® ships through a global fulfillment network. Delivery times may vary depending on the destination.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note: These are estimated delivery windows. Customs processing, carrier delays, weather conditions, or regional logistics issues may occasionally extend delivery times.
3. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking Updates
Tracking details may take 1–3 business days to appear after shipment.
International tracking may not update daily. This is normal and does not mean there is an issue. Your order is moving through the logistics network and is on its way.
4. Customs, Duties & Taxes
International shipments are sent DDU (Delivered Duty Unpaid).
Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.
Ornelyra® is not responsible for delays caused by customs clearance in the destination country.
5. Order Changes & Cancellations
To ensure fast and accurate fulfillment, orders begin processing shortly after placement.
Requests for changes or cancellations must be made within 12 hours of purchase.
Once an order enters processing, it cannot be modified or canceled.
Please contact us as soon as possible if you need assistance.
6. Lost or Damaged Orders
Your satisfaction matters to us.
Damaged Items
If your Ornelyra® skincare product arrives damaged, please email clear photos to our support team within 72 hours of delivery. We will review the issue and arrange a replacement when applicable.
Lost Packages
If the carrier confirms that your order is lost in transit, we will send a replacement free of charge.
Need Assistance?
Our customer support team is ready to help:
The Ornelyra® Promise
We are committed to delivering skincare products that are gentle, reliable, and thoughtfully designed for everyday care.
Ornelyra® — Nourish your skin. Renew your glow. Delivered with care.